returns

If you are not satisfied we will offer you a full refund of your order within 14 days, as long as the products are in their original condition. Projeto Serra reserves the right to refuse returns if the original conditions of the parts are not met.

To return an item, send us an email to info@projetoserra.com , indicating in the subject the number of your order and in the body text which item or items you wish to return. After that we will contact you to streamline the entire process, at no extra cost. Remember that you must carefully pack the item so that it reaches us in the best condition. After we receive it and approve the return, we will refund the amount using the same payment method you used for the order.

exchanges

If you are not satisfied, we offer you the possibility of exchanging your order within 14 days, as long as the products are in their original condition. Projeto Serra reserves the right to refuse exchanges if the original conditions of the parts are not met.

To exchange an article, send us an email to info@projetoserra.com where in the subject you indicate your order number and in the body text which article or articles you want to exchange. After that we will contact you to streamline the entire process, at no extra cost. Remember that you must carefully pack the item so that it reaches us in the best condition. After receiving and approving it, we will exchange the part and send it to you at no additional cost.